Shipping policy

Shipping Policy

 

Thank you for shopping with EdRaLi Hair Care. Every product is handcrafted in small batches with care to ensure the highest quality. Please review our shipping policy below.

Order Processing

  • Orders are processed within 2–4 business days after payment has been received.
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • During product launches, holidays, or sales events, processing times may be slightly longer.

Shipping

  • We currently ship within the United States.
  • Shipping rates are calculated at checkout unless a free shipping promotion is available.
  • Once your order has shipped, you will receive a confirmation email containing your tracking number.

Estimated Delivery Times

  • Standard Shipping: 3–7 business days after your order has been shipped.

Please note that delivery estimates are not guaranteed and may vary due to weather conditions, carrier delays, or other circumstances beyond our control.

Tracking Your Order

Once your package has been shipped, you will receive an email with tracking information. Please allow up to 24 hours for the tracking information to update.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided:

  • EdRaLi Hair Care is not responsible for packages delivered to the incorrect address.
  • If a package is returned to us, the customer will be responsible for paying the shipping cost to have the order resent.

Lost, Stolen, or Delayed Packages

Once your package has been accepted by the shipping carrier, EdRaLi Hair Care is not responsible for shipping delays, lost packages, or packages marked as delivered.

If your package appears to be lost or arrives damaged, please contact us within 7 days of the delivery date so we can assist you with filing a carrier claim.

Damaged Orders

If your order arrives damaged, please email us within 48 hours of delivery at Edralicustomercare@gmail.com with:

  • Your order number
  • Clear photos of the damaged product(s)
  • Photos of the shipping box and packaging

We will review your claim and work with you to provide an appropriate resolution.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:

Email: Edralicustomercare@gmail.com

Thank you for supporting our small business. We truly appreciate every order and are honored to be part of your healthy hair journey.